Shipping & Returns
SHIPPING:
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Free Australia-Wide Shipping: Lodge Environmental offers free standard shipping on all orders within Australia. Once your order is placed, it will be processed within 2-3 business days. Delivery times vary depending on your location but generally range from 7-14 business days.
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No International Shipping: Currently, we do not offer international shipping. Our products are only available for delivery within Australia.
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Order Processing: Orders are processed Monday through Friday, excluding public holidays. You will receive a confirmation email once your order has been shipped, including tracking details if applicable.
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RETURNS:
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Return Eligibility: We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Once your return is approved, we will provide instructions on how to send your item back to us.
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Return Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
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Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
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IMPORTANT NOTES:
- Items marked as final sale are not eligible for return or exchange.
- Lodge Environmental reserves the right to refuse any returns that do not meet our return policy criteria.
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CONTACT US:
For further assistance, please reach out to our customer service team at [email protected], and we will be happy to help you with any queries related to your order.